1. Definitions

Personal Data: Information that identifies or can reasonably identify you, such as your name, email, address, phone number, academic records, and application documents.

Processing: Any operation involving your data, including collection, storage, organization, modification, retrieval, disclosure, and deletion.

Data Controller: PLUTONIANZ S.R.L., which determines how and why personal data is processed.

2. Data We Collect

We collect information necessary to provide our services, which may include:

• 2.1 Personal and Contact Information: Full name, email address, phone number, mailing address, nationality.
• 2.2 Academic and Application Data: Education history, degrees and transcripts, CV/resume, motivation letters, scholarship and university applications.
• 2.3 Sensitive Visa & Travel Information: Passport number and expiry, visa application documents, travel itinerary and insurance details.
• 2.4 Technical and Online Usage Data: IP address, device type, browser and system information, website navigation and cookies data, analytics for service improvement.
• 2.5 Optional Data: Information you choose to provide for professional profiling or additional services.

3. How We Collect Your Data

• Direct submission via forms, emails, and service applications
• Service agreements and related documentation
• Online activity when using our website
• Communication with our support team

4. How We Use Your Data

• 4.1 To Provide Our Services: University and scholarship applications, visa guidance and embassy preparation, document preparation and review, tailored consultancy and academic planning.
• 4.2 Communication and Support: Responding to inquiries, providing updates and reminders, sharing relevant educational opportunities.
• 4.3 Service Improvement: Enhancing service delivery, reviewing feedback, developing new resources and guidance materials, website and feature improvements.

5. Legal Basis for Processing

We process personal data based on:
- Your explicit consent (e.g., form submission, agreement signing)
- Performance of a contract (delivering services)
- Compliance with legal obligations (education and immigration laws)
- Our legitimate interests in service delivery and improvement, provided your fundamental rights are protected as per GDPR

6. Data Sharing and Disclosure

• We do not sell or rent your personal data.
• 6.1 With Your Consent: We may share data with universities, scholarship providers, visa authorities, and embassies when you apply through us.
• 6.2 Service Providers: We may share limited data with payment processors, email and hosting providers, translators, and certified service partners who are contractually bound to protect your data.
• 6.3 Legal Obligations: We may disclose data when required by law enforcement, courts, or regulatory authorities to safeguard our rights, users, or public safety.

7. International Data Transfers

Due to the international nature of our services, your data may be transferred and stored outside your home country, including jurisdictions with varied data protection laws. We ensure appropriate safeguards (e.g., contractual clauses) are in place to protect your data as required by GDPR and other applicable laws.

8. Data Retention

We retain your data only as long as necessary to provide contracted services, comply with legal obligations, resolve disputes, and maintain records for accountability. Retention periods may vary depending on service type or legal requirements.

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to analyze usage patterns, improve user experience, and manage security and performance. You may control cookie preferences through your browser settings.

10. Your Rights Under GDPR & Applicable Laws

You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability

To exercise these rights, please contact us at: legal@studyvisaromania.com

11. Security Measures

We implement technical and organizational measures to protect your data from:
- Unauthorized access
- Loss, theft, or accidental destruction
- Unlawful processing

These measures include encryption, access controls, and secure storage solutions.

12. Children’s Privacy

Our services are not intended for minors without a parent or guardian’s consent. We do not knowingly collect data from individuals under 16 without parental permission.

13. Changes to This Policy

We may update this Privacy Policy anytime. Material changes will be communicated on our website or via email.

14. Contact Information

If you have questions or wish to exercise your rights, please contact:

PLUTONIANZ S.R.L. (PluViza)
Email: legal@studyvisaromania.com